Our Privacy Promise
Hotel Las Palapas (hereinafter referred to as the "Hotel" or “We”) is operated by PDC Hotelera, S. de R.L. de C.V., who controls the processing of the personal information that you provide to the Hotel.
Our address is:
Av. 34 Norte Con 5a Av. y Zona Federal Marítima
Apartado postal 116, 77710
Playa del Carmen, México
Phone: 52 984.873.4260
USA: 1 888.973.4260
MEX: 01 800.212.8922
Fax: 52 984.873.0458
At the Hotel the privacy and confidentiality of user Personal Information (as such term is defined below) is important. We are committed to maintaining the privacy and security of your user information. We may update this policy from time to time, so please check here frequently so that you, the user and personal data subject, is properly informed of our privacy standards. Hotel will not disclose identifiable user information to any third party without your consent.
Hotel is committed to safeguarding your privacy while visiting Hotel website, namely, www.laspalapas.com (hereinafter all identified URLs are collectively referred to as the "Site"). Our goal is to provide you with an Internet experience that delivers the information, resources and services that are most relevant to you. To achieve this goal, part of the operation of the Site includes the gathering of information about Site users.
What information is collected about you?
Because we understand that your privacy is important, we wish to explain the types of information we gather and the way in which we use it.
The term "aggregated data" refers to general information regarding visitors and users of the Site that relates to use of the Site. The aggregated data includes traffic patterns, number of visits to certain pages, visits from other web sites or to third-party web sites linked to the Site, use of particular services and interest in services, information or features of the Site or other parties made available through or found at the Site.
How do we use it?
The Personal Data collected by the Hotel will be used for the following originating purposes:
Register you as a Hotel member, guest and/or visitor.
Plan and purchase Hotel accommodations.
Identification and access to the Hotel’s premises.
Providing accommodation, touristic and commercial services.
Ensure the functionality and quality of Hotel’s services by issuing distinguishing identification for personalized attention, safety and when required, hiring or confirmation of third-party services requested by you.
Statistical and historical record of users.
Invoicing and collecting bills for the Hotel’s services.
Notifications or communications in connection with the services provided by the Hotel.
The Personal Information will be also used for the following additional purposes:
Enter your email in our promotions or sweepstakes.
Send marketing communications or surveys to you.
Respond to your questions or suggestions.
Improve the quality of your visit to our Site.
All forms in the Site will provide an opt-out button to allow you to choose not to participate in Hotel lists and future online marketing. In deciding whether or not to join such lists, please note that they are only used for Hotel purposes or in joint promotions with a Hotel partner. You may request to be removed from our lists at any time. All emails distributed to our lists will contain easy, online access to unsubscribe.
Sharing your Personal Information
We do not sell or rent any of your Personal Data with any other party including any third-party joint promoters, nor use it, for unapproved commercial purposes. The Hotel may share your email address exclusively to Trip Advisor LLC, in order to assess the quality of our services. We may share your Personal Information at your request, with the sole purpose of providing third-party products or services that you have requested. We may also share your Personal Information to Hotel’s affiliates, subsidiaries, or controlling entities, under our control and with the same processes, internal policies and security measures. If you do not expressly disagree to these transfer of your Personal Data, we will assume that you have consented such transfer. When Personal Data may be shared, forms will provide an option out to allow you to choose not to share your Personal Data.
Permission for Use
Protecting your Information
We would like our Site visitors to feel confident about using the Site to plan and purchase their accommodations, so Hotel is committed to protecting the information we collect. Hotel has implemented a security program to keep information that is stored in our systems protected from unauthorized access.
Our Site is hosted in a secure environment. The Site servers/systems are configured with data encryption, or scrambling technologies, and industry-standard firewalls. When you enter Personal Information during the reservation process, or during a customer email sign-up, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission.
How to Revoke the Consent to Use Your Personal Data or Exercise Your ARCO Rights
You have the right to access your Personal Data in our possession; rectify such if incorrect or incomplete; cancel your Personal Data when you consider its no longer required for the established purposes or if such is not being used for the purposes that you have consented, or if the legal relationship is over; and to oppose to the processing of your Personal Data for specific purposes (access, rectification, cancellation and opposition, hereinafter referred as “ARCO” rights).
You also have the right to revoke the consent that you have granted to us for the processing of your Personal Data, so we stop using them.
You may exercise your ARCO and revocation rights at any moment, for which purpose you must send your written request directly to firstname.lastname@example.org or to our “Committee of Personal Data”. The petition shall be made by means of any applicable form; and include, at least the following information: (a) name, signature and address or any other contact information in order to notify you the response to your request; (b) identity or legal representation, if applicable; (c) precise description of the Personal Data for which you wish to exercise any of your ARCO rights, and (d) any other information tending to facilitate identifying your Personal Data.
The Hotel may respond to your petition by e-mail. The Hotel has the obligation to respond to your request within the following 20 (twenty) business days after receiving your request. Once such period has elapsed and the Hotel has failed to respond to your petition, then you may file for the right’s protection procedure before the Federal Institute for Access to Public Information and Data Protection (Instituto Federal de Acceso a la Información y Protección de Datos).
The “Committee of Personal Data” is in charge of processing your Personal Data within the Hotel. The Committee of Personal Data opens from 9:00 to 18:00, Monday through Friday, located in Calle 38 Norte esq. Quinta Avenida y Zona Federal Marítima S/N, Centro, 77710 Playa del Carmen, Quintana Roo, +52 (984) 873 06 11.
Use of Aggregated Data
Hotel is interested in improving the Site and may develop and offer new features and services. We monitor aggregated data regarding use of the Site for marketing purposes and to study, improve and promote use of the Site. In connection with such purposes, Hotel may share aggregated data with third parties collectively and in an anonymous way. Disclosure of aggregated data does not include Personal Information about individual Site users in any way that identifies who they are or how to contact them.
Hotel has two exceptions to these limits on use of Personal Information:
Hotel may monitor and, when we believe in good faith that disclosure is required, disclose information to protect the security, property, assets and/or rights of Hotel from unauthorized use, or misuse, of the Site or anything found at the Site, to the competent authority.
Hotel may disclose information when required by law; however, only to the extent necessary and in a manner that seeks to maintain the privacy of the individual.
To enable features at the Site, Hotel may assign one or more "cookies" to your Internet browser. Cookies, among other things, speed navigation through our Site, keep track of information so that you do not have to re-enter it each time you visit our Site, and may provide you with customized content. A cookie is an Internet mechanism composed of a small text file containing a unique identification number that permits a web server to send small pieces of information or text by means of your browser and place them on your computer's hard drive for storage. This text lets the web server know if you have previously visited the web page. Cookies by themselves cannot be used to find out the identity of any user.
If you would prefer we do not assign any cookies while browsing our Site, your privacy settings in your browser offer the option to remove any and all cookies associated with your web behavior as well prohibit the practice of tracking your future behavior.
Children's Privacy & Parental Consent
Links Provided To Other Sites
Hotel may provide links to a number of other web sites that we believe might offer you useful information and services. However, those sites may not follow the same privacy policies as Hotel. Therefore, we are not responsible for the privacy policies or the actions of any third parties, including without limitation, any web site owners whose sites may be reached through our Site, nor can we control the activities of those web sites. We urge you to contact the relevant parties controlling these sites or accessing their on-line policies for the relevant information about their data collection practices before submitting any personal information or other sensitive data.